Frequently asked questions


1. What is included in the price of a download?
2. What is included in the price of a tour?
3. How to identify the driver on arrival at the airport?
4. How much luggage can I carry?
5. How do I proceed when I travel with a wheelchair?
6. What is the duration of transfers?
7. What should I do when my flight is cancelled?
8. How to inform the driver in the case of my arrival is delayed?
9. What are the consequences of the cancellation of a service?
10. Should I reward the driver?
11. What is your policy on passengers who are abusive behaviors or drunk?
12. Can I smoke in the vehicles of your company?